✖
1 item added to your Moodboard
So much more than an online store, we are a business built and grown from genuine ethics with a strong customer service focus. We value our customers, and invest into your individual needs to help and guide you along the way;-providing many services at no charge to you - design advice, fabric samples, wood samples and our Bum Test.
We strongly recommend you take advantage of all our services prior to ordering.
Whether it is 1 chair for the home office or 20 chairs for your formal dining room always assuring you of our best attention.
We do not have exaggerated prices with discounts or gimmicks (we will not offer these on 3rd party sites). We calculate and offer bespoke quoting based on the models of furniture we offer with leg finish / the brand, design and collection of fabrics chosen/ any extra specification for the quantities required /delivered to your home.
We do not share your personal information with anyone outside our company other than companies we work with which provide services. Fabric houses to post samples, the banking system used to receive payment, external reviews, upon request external carriers.
The images on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device will display the colours accurately or reflect the colour of the image. Stripe, check & pattern fabrics may not be cut & upholstered exactly as depicted on this website.
Your design advisor will work with you and ask questions to ensure that you have the best fit for your home and your needs, such as furniture style, main function or purpose, preference of fabric with colour, texture and if anti-staining is necessary. We may ask for pictures or samples of the current or proposed scheme to help us better understand and envisage your requirements.
You can request fabric samples through the website or through a design advisor, these will be posted to your home. This is the best way to truly see the fabrics texture, and colour and compare it against your current décor.
(The fabric houses limit these to 6 samples per fabric house). While the fabric houses try to ensure that the Products are as similar as possible to those displayed on-line or through fabric samples, there may be natural variations & even dye batch variation.
We work with many fabric houses and cannot list them all on our website Abraham moon, Agua, Aitfield, Andrew martin, Anthology, Arley house, Art of loom, Ashley Wilde, Anthology, Balmoral, Blendworth, Bute, , Black Edition, Camengo, Camira, Casamance, Chatham Glyn, Christopher Farr, Clarke and Clarke, Colefax and Fowler, Covertex, Crest, Chase Erwin, Designers Guild, Futura, Fox Linton., GP and J Baker, Harlequin, Harris tweed, Holland & Sherry, Ian Sanderson, iliv SMD, Jane Churchill, JBrown, James Hare, Kai, Kobe, Kirby design, Larson, Le ievre, Linwood, Manuel Canovas, Margo Selby, Morris & Co, , Mark Alexander, Nobilis, Osborne and little, Panaz, Prestigious, Romo, Ross, Scion, Sekers, Sinclair, Skopos, Spectrum, Stanway fabrics, Studio g, Style library, Sunbury, Skai, Thibaut, Titley Marr, Ultra, Voyage, Vanessa Arbuthnott, Villa Nova, Warwick, Wemyss, Wildman & Bugby, Yarwood, Zimmer & Rhode , Zoffany, Zinc.
Natural characteristics are not faults.
Linens and weaves are slubby and can have bobbling.
Leathers each hide is unique as a natural product, leather will often display traces of its past such as brand marks, scars, growth lines, veins, and areas of differing fibre density. These hallmarks in no way detract from its natural beauty. As a product of nature, each hide is unique.
Velvets and chenille’s can have pile flattening and pile distortion this is not an indication of wear.
You can request wood samples through the website or through a design advisor, these will be posted to your home. This is the best way to truly see the wood finish colour and compare it against your current décor.
This is our unique service, where we come to your home with a selection of Barstools or Chairs of your choice.
We cover the whole of mainland UK, booking most Bum Tests within a 2-week timescale, offering a day/date and time window our driver can be with you. On the day of the Bum Test, you do not need to wait at home we are aware of busy schedules so our driver will text when he is 1 hour away.
Your Bum Test appointment is the perfect way to view our models in the natural environment for which they are intended. So, take a seat and experience the comfort & luxury, compare shapes and styles sizes against your current décor and find your favourite chair or bar stool model, which is right at home with your interior.
All prices published are correct at the time of publish and inclusive of VAT at the current rate but exclude delivery and installation charges unless otherwise stated.
“Prices from” on each model is calculated from the model of furniture in an entry level fabric, other prices can be obtained through the site when you start designing in a fabric option available on the website.
Our design advisor will calculate and offer bespoke quoting based on the models of furniture the brand design and collection of fabrics and quantities required.
Estimated lead times will be advised at quote stage.
Depending on the item’s weight, size, quantities, and delivery destination alternative carrier services may be used to deliver your order at different charges.
** MADE TO ORDER – NO CHANGES – NO CANCELLATIONS- NO REFUNDS**
Orders are bespoke made to order to the customer specification requested; we do not accept changes or cancellations after order placement. Orders are none refundable unless faulty/damaged subject to manufacturer guarantee.
Full payment is required on placement of order to confirm the specification and process through to production.
Please read thoroughly the full set of terms and conditions prior to payment, as any payment received means you have accepted the terms and conditions of sale. Preferred payment is by card or bank transfer.
* Although lead times are subject to and dictated by many factors: - The time of year, the producing factory, production capacity, Fabric availability, fabric delivery, any holidays, customer acceptance of offered delivery date. Remote delivery regions may slightly extend this or any other factors outside of our control.
If you have placed an order online without prior checking lead times with the office, very, very rarely fabrics can be out of stock, and this may extend our standard lead times.
If this does happen, we will contact you to discuss what you would like to do.
ALL ITEMS ARE QC CHECKED PRIOR TO DELIVERY & ONLY DELIVERED WHEN PASSED INSPECTION.
We charge a fixed fee of just £75 for delivery to most UK mainland addresses.
This excludes some of the more remote post code regions and areas that are not on our normal delivery routes.
Additional fees may apply for these addresses.
We have our own drivers and deliver our own goods wherever possible.
Upon acceptance and processing of your order we will provide you with an Order confirmation via email, advising an estimated week that our home delivery Team will contact you to arrange delivery.
The delivery team will contact you to offer the earliest the delivery can be with you after receiving the schedule from production advising furniture being available from The Chair People holding warehouse.
The delivery service provided by us is to a ground floor room of your choice. We will also remove the packaging from the Product to enable you to inspect the Product. A signature will be required to acknowledge delivery and that the Product is in perfect condition. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery and of the condition of the Product at the time of delivery.
If you are unable, for whatever reason, to take delivery of your Products on the confirmed delivery date, we reserve the right to charge you an additional for any subsequent deliveries.
Depending on the item’s weight, size, quantities, and delivery destination alternative carrier services may be used to deliver your order at different charges.
For full delivery service details please refer to our delivery section of our website. Alternatively call the office 0330 900 3300
Customers are responsible for checking their orders on receipt.
You must check the condition of the Products upon delivery and inform the delivery carrier of any defects or problems with the Products at that time. The delivery carrier will direct all queries at this stage to us and we will endeavour to agree a means of curing such defects or problems with you.
If you choose not to have the Products unwrapped at the time of delivery, we do not accept responsibility for any defects or problems that would have been revealed by a proper check of the unwrapped Products upon delivery.
DAMAGES
The Chair People Delivery
Our delivery team will bring into your home and unwrap your order for full inspection. Customers are responsible for checking the goods at the time of delivery.
*We cannot be held responsible for any damage found on your furniture after delivery if you do not allow us to unwrap it for your inspection.
DAMAGES
External carriers
1. Visual packaging damage
Must be signed for as damaged on the carrier paperwork at the time of the delivery for “The Chair People” to be able to make a claim for any replacement.
2. Product damaged/faulty and the packaging is all-ok.
Customers are responsible for checking the goods at the time of delivery.
*We cannot be held responsible for any damage found on your furniture after delivery if you do not unwrap it for inspection and report it within 24 hours to us.
5-year guarantee on made to order products, excludes misuse or wear and tear. The guarantee cannot be transferred.
Design advisors will guide you along the way to ensure the products that you like are the best fit for your home and may suggest alternatives if they are a high traffic area. We will provide information such as rub tests, cleaning guides, and technical information to enable you to make the right choices for your designs.
For questions relating to a particular service check the website specific pages or speak to a member of our team on 0330 900 3300
For updates relating to our business in general follow our social pages Facebook, Instagram & Pinterest.
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
