Question 1

What is the process for obtaining a quotation?

Accepted Answer

Start your Design Journey by creating your Design Profile – answer a few quick questions about your vision, style, and budget. You can upload any relevant plans, layouts, images, or fabric inspirations you may have. We can then create a quotation tailored to your needs.All prices quoted are applicable for 30 days unless otherwise stated.

Question 2

Do you have a showroom?

Accepted Answer

While we don’t have a showroom, we offer something even better — our exclusive 'bum test' as part of your design journey. This unique service brings the showroom experience to your home, allowing you to try out the comfort of our chairs in the setting they’re meant for. Your dedicated design advisor will also arrange fabric samples tailored to your preferences, so you can explore every option without ever needing to leave the house.

Question 3

Can I test your products before I order?

Accepted Answer

Yes, our Bum Test is a complimentary and unique service that allows you to experience our luxurious chairs in the comfort of your own home. We bring your chosen styles directly to you, so you can see how they look and feel in your space. The Bum Test takes place once you’ve selected your preferred styles and fabrics—it's the final step in the design journey. While it can’t be booked separately, your design advisor will guide you through every stage to ensure you make the perfect choice.

Question 4

Can I book The Bum Test?

Accepted Answer

The Bum Test is the final step before placing your order, offered once you've chosen your styles and fabrics. It cannot be booked separately, but your design advisor will guide you through the process to ensure you're confident in your choice.We cover the postcodes shown on our delivery map and aim to book most Bum Tests within 2 weeks, alongside deliveries. If you live within the postcodes we deliver to, we can offer the option of fast-tracking the service for £95, and if you proceed with your order, the £95 charge will be deducted at the order stage.

Question 5

How long will it take to receive my order?

Accepted Answer

All orders are delivered within a lead time of 11 to 16 weeks from the date of purchase. The exact timeframe may vary based on factors such as production capacity, fabric availability, seasonal demand, and delivery location. Your design advisor will confirm your lead time prior to placing your order.

Question 6

Can I cancel or change my order once it's been placed?

Accepted Answer

Orders are made bespoke to your specification and therefore, we do not accept changes or cancellations after order placement. Orders are none refundable unless there is a fault in the frame's construction. Please view our terms and conditions for more info on returns.

Question 7

Will I receive an order confirmation?

Accepted Answer

Yes! Once your payment has been received an order confirmation will be sent along with the relevant care guides for your chosen fabrics.

Question 8

Can you work with my designer?

Accepted Answer

Yes, we can certainly collaborate with your designer. We value the expertise and creativity of design professionals and are happy to work closely with them to bring your ideas to life. Simply let us know in your Design Discovery Profile that you’ll be working with a designer throughout the design and order process.

Question 9

How does the bum test service work?

Accepted Answer

On the day, Mike will bring up to three of your chosen models for you to try in your space.Each Bum Test visit lasts around 20 minutes, giving you time to experience the fit, comfort, and style. No need to wait at home—Mike will text around an hour before arrival.While Mike handles the heavy lifting and logistics, any design-related question such as fabrics, customisation, or styling are best directed to your design advisor. All follow-up discussions about your choices and next steps will be handled by your design advisor, so we recommend keeping a note of any queries that come up during your Bum Test.

Question 10

What is design advice?

Accepted Answer

Our complimentary design advice service offers personalised guidance to help you create your dream chairs or bar stools. Once you've completed your design profile, we’ll liaise with you over email for design advice and if needed offer a further consultation via phone or video call. You’ll also receive tailored fabric samples to help with your decision.

Question 11

How much does delivery cost?

Accepted Answer

We charge a fixed delivery fee of £95 for mainland UK, with possible extra charges for remote areas.

Question 12

Do you deliver to anywhere in the UK?

Accepted Answer

We offer standard delivery across the majority of the UK, highlighted in gold on our delivery map. For locations shown in light grey, delivery may be available via a third-party courier. Please contact one of the team for a delivery quotation.

Question 13

What happens on the day of delivery?

Accepted Answer

On the day of your delivery our driver will contact you 1 hour prior to arrival.The delivery service provided by us is to a ground floor room of your choice. We will also remove the packaging from the products to enable you to inspect. A signature will be required to acknowledge delivery and that the products are in perfect condition.Find out more about delivery here

Question 14

Do you deliver on weekends?

Accepted Answer

We operate a Monday - Friday delivery service.

Question 15

What if my delivery is delayed?

Accepted Answer

In the unlikely event of changes to your lead time beyond our control, we’ll notify you straight away and keep you fully informed every step of the way.

Question 16

Do you offer a fast track service?

Accepted Answer

We do not offer a fast-track service, as we adhere to strict manufacturing processes that ensure the highest quality. Our lead times are clearly outlined on our website.

Question 17

Do you deliver to offshore UK locations?

Accepted Answer

We may be able to arrange delivery to offshore UK locations. Please contact us directly with your specific requirements, and we'll do our best to assist you.

Question 18

Can I track my order?

Accepted Answer

Every order is individually created to your exact specifications, so there’s no off-the-shelf tracking system. Your design advisor will confirm the estimated lead time when you place your order, and they’ll provide a more precise delivery date as your order progresses.

Question 19

What is your return policy?

Accepted Answer

As all orders are bespoke and made to your specific requirements, we do not accept changes or cancellations once the order has been placed. Orders are non-refundable unless there is a manufacturing fault.

Question 20

Do you offer a warranty?

Accepted Answer

We take great pride in the quality of our products and offer a 5-year construction guarantee covering the frame of all our models. In the unlikely event of an issue arising due to a fault in the frame's construction, we will resolve it swiftly and with minimal inconvenience to you.

Question 21

What should I do if the chairs delivered by The Chair People arrive damaged?

Accepted Answer

For goods delivered by The Chair People - our delivery team will bring into your home and unwrap your order for full inspection. Customers are responsible for checking the goods at the time of delivery. *We cannot be held responsible for any damage found on your furniture after delivery if you do not allow us to unwrap it for your inspection.In the rare occasion that your order is damaged upon delivery, this will be noted and remedial action will be taken to resolve the issue.

Question 22

What should I do if the chairs delivered by an external carrier arrive damaged?

Accepted Answer

If there is visible damage to the packaging upon delivery, it must be signed for as "damaged" on the carrier’s paperwork at the time of delivery.In cases where the product itself is damaged or faulty but the packaging appears intact, customers are still responsible for checking the goods at the time of delivery. It is important that the furniture is unwrapped and inspected immediately.Please note: We cannot be held responsible for any damage found after delivery if the item was not unwrapped for inspection and the issue not reported to us within 24 hours.

Question 23

Can I change the height of the barstools?

Accepted Answer

Our standard bar stool seat height is 700mm, designed for most kitchen islands and breakfast bars. For certain models, we offer upgraded seat heights of 650mm, 750mm, and 800mm at an additional charge.

Question 24

Can I choose the finish for the legs of my chairs?

Accepted Answer

Yes a variety of options are available. We also offer additional upgrades of RAL classic colours and Solid Oak on specific models.

Question 25

Do your chairs and bar stools come with gliders, and what do they do?

Accepted Answer

Yes, all of our chairs and bar stools come fitted with discreet gliders as standard. Gliders help protect your flooring and make it easier to move your furniture without causing damage. Please note all gliders can wear out and should be checked regularly for wear and tear, and replaced where necessary.You can request not to have gliders on your order at quote/order stage.

Question 26

Can I view the leg finishes before I order?

Accepted Answer

The Bum Test is the perfect opportunity to view samples of the leg finishes, as our driver can bring them along for you to see.

Question 27

Can I change the legs on a dining chair/bar stool?

Accepted Answer

The leg style is fixed to each dining chair or bar stool design and cannot be changed, as it is carefully selected to ensure the best look, comfort, and stability. The only adjustable leg options are the height (on some models) and the colour/finish.

Question 28

Can I change the arm height of the chairs/ bar stools?

Accepted Answer

Yes, this can be achieved by reducing the overall height of the product, which is done by lowering the leg height on some models, naturally affecting the seat height as well.

Question 29

What are the arm heights of your dining chairs or bar stools?

Accepted Answer

The arm heights are model specific, and some arm height measurements can be found on the product pages of our website. If you're unsure whether a style will fit under your table/island, your design advisor can help guide you—and if needed, the Bum Test is a great way to check everything fits perfectly in your space before placing your order.

Question 30

Can I use my own stain on the chair legs?

Accepted Answer

Unfortunately we don’t apply custom stains, but if you’d like to apply your own finish, we can supply the legs unfinished (raw) for you to stain at home. Just be sure to take care when applying it, especially near the upholstered sections.

Question 31

Can my chairs/bar stools be made in Solid Oak?

Accepted Answer

We have a selection of barstools that can be made in Solid Oak Lola, Elias, Lennox and Maddison.

Question 32

Do your chair models require any self-assembly?

Accepted Answer

Our products are delivered fully assembled, ensuring you can enjoy them immediately without the need for flat-pack or self-assembly.

Question 33

Can I change the shape or leg type of the chairs or bar stools?

Accepted Answer

No, the specifications of each model are fixed as listed on our website. The bespoke options available are the finishes, fabrics, leg finishes, and upgrade options for specific models.

Question 34

Can you make me a completely bespoke model to my specifications?

Accepted Answer

No, the models we offer are listed on our website, the bespoke element are the finishes, fabrics, leg finishes and upgrade options on particular models.

Question 35

Do you offer sofas?

Accepted Answer

We specialise in occasional sofas, perfect for lounges, hallways, bedrooms, and other living spaces, offering a range of styles designed to complement your home. We do not offer general household sofas.

Question 36

Where can I view fabric options?

Accepted Answer

Your design advisor will first send links via email to fabrics of interest. If you feel they suit your design and budget, you can request the fabric samples to be sent to your home. This provides the best opportunity to assess the fabric's texture, colour, and how it complements your current décor.

Question 37

Can I see fabric samples before I order?

Accepted Answer

Of course! We offer complimentary fabric samples from luxury UK fabric houses. Your design advisor will guide you through options tailored to your style and needs. Once aligned with your vision, budget, and lead time, we’ll deliver selected samples to your door within 1 working week.

Question 38

Can I supply my own fabric?

Accepted Answer

Unfortunately, we don’t accept customers own material (COM). However, we work closely with a wide range of trusted fabric houses, and if you're looking for something specific, we’ll do our best to source it for you.

Question 39

Can I order chairs or barstools that are child-friendly, pet-friendly, or wine-proof?

Accepted Answer

Our design advisors will guide you throughout the process to ensure that the products you choose are the best fit for your home. They may suggest alternative options for high-traffic areas and provide essential information, including rub tests, cleaning guides, fabric treatments, stain guards, and technical details, to help you make informed decisions for your design.

Question 40

Can I mix and match fabrics on different parts of the chair?

Accepted Answer

Yes, you can mix and match fabrics on different parts of your chair, including the seat, back, and piping. All fabric options are model-specific. Please note, combinations may affect the price due to material requirements and supplier minimums.

Question 41

Why do some fabrics and leathers have imperfections or marks?

Accepted Answer

Natural characteristics are not faults. Linens and weaves may be slubby and can develop bobbling. Velvets and chenilles may experience pile flattening and distortion, which is not an indication of wear.Leather is produced in hides, and each hide is unique; as a natural product, leather often displays traces of its past, such as brand marks, scars, growth lines, veins, and areas of varying fibre density. These hallmarks do not detract from its natural beauty.As a product of nature, every hide is one-of-a-kind.

Question 42

Why might there be slight differences between the fabric samples and the final product?

Accepted Answer

While fabric houses make every effort to ensure that products are as close as possible to those displayed online or through fabric samples, natural variations and dye batch differences may occur.

Question 43

How do I care for and maintain the fabric on my chairs?

Accepted Answer

You will be provided with the relevant care guides for your fabrics upon order to help you maintain your chairs and keep them looking their best.

Question 44

How do I pay?

Accepted Answer

For orders under £1000, full payment is required at the time of order. For orders over £1000, we require a 50% deposit upon order placement, with the remaining 50% due one week prior to delivery. Our design advisor can discuss this with you at time of order.

Question 45

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay and Google Pay or alternatively payment can be made via bacs.

Question 46

Is my payment information secure?

Accepted Answer

Absolutely. We use secure payment gateways and do not store your card details. All transactions are processed safely and securely.

Question 47

Do your prices include VAT?

Accepted Answer

Yes, all prices listed include VAT at the applicable rate.

Question 48

Do you work with interior designers?

Accepted Answer

Yes! We invite interior designers to join our Trade Partner ProgrammeYou must be/have:Interior specialists who offer your clients professional design advice.An Interiors business with access to fabric libraries, offering full guidance on fabric choices to your clients, and provide them with a fabric sample service if required.Working website or social media pages that display furniture.

Question 49

Do you reupholster or recover existing furniture?

Accepted Answer

No, we don’t offer a reupholstery or furniture recovery service. All of our pieces are made new to order and tailored to your chosen design and fabric selections.

Question 50

What is the Knowledge Centre, and how can it help me?

Accepted Answer

Our Knowledge Centre is a helpful resource filled with guides, articles, and answers to common questions about our furniture, fabrics, design process, and more. Whether you're just starting your design journey or looking for detailed product insights, it’s a great place to find the information you need.

Question 51

Can the designer come to my home?

Accepted Answer

No, all consultations are conveniently conducted via email, telephone, or virtual call, allowing us to assist you from the comfort of your home.

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